Privacy Policy
The Yuragi House is concerned about your privacy and values the trust that our guests put in us with regard to handling your personal data.
This Privacy Policy outlines the manner in which The Yuragi House ("us," "our," or "we") handles your personal information while visiting our website, making a booking with us, enquiring from us, contacting us, or using our services.
By using our website or providing us with your personal information, you accept the practices outlined in this Privacy Policy.
This Privacy Policy must be read alongside our Terms & Conditions and other policies provided on our website.
1. Information We Collect
"Personal information" means information that can identify you or can reasonably be associated with you.
Depending on how you interact with The Yuragi House, we may collect the following information:
Personal and Contact Information
When you submit an enquiry, make a reservation, or contact us, we may collect information such as:
- Name
- Email address
- Phone number
- Address or location, where required
- Number of guests
- Check-in and check-out dates
- Booking and accommodation details
- Special requests or preferences
- Any other information you voluntarily provide
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically. This can include your IP address, browser type, device information, operating system, pages visited, time spent on the website, and general browsing activity.
This information helps us understand how visitors use our website and improve its performance and functionality.
2. How We Use Your Information
We use the information we collect for legitimate business and service-related purposes, including:
- Processing and managing your bookings
- Sending booking confirmations and important updates
- Responding to enquiries and requests
- Providing information about rooms, facilities, and services
- Assisting you before, during, and after your stay
- Processing payments where applicable
- Improving our website and guest experience
- Understanding website usage and visitor preferences
- Maintaining website security and preventing fraudulent or unauthorised activity
- Sending promotional or marketing communications where permitted
- Complying with applicable legal and regulatory requirements
We use your information only for purposes that are reasonably connected to our services and business operations.
3. Booking & Payment Information
When you make a reservation with The Yuragi House, certain personal information is required to process and manage your booking. This information allows us to confirm your stay, communicate important booking details, and provide the services you have requested.
If you make an online payment, your payment may be processed through a third-party payment service provider. Such providers may collect and process payment information according to their own privacy policies and security practices.
For your security, please do not share your card PIN, OTP, passwords, or other confidential payment credentials with us through email, phone, or website forms.
4. How We Share Your Information
We may share limited personal information with trusted third-party service providers when it is necessary to operate our website or provide services to you.
These may include providers involved in:
- Booking and reservation management
- Payment processing
- Website hosting and technical support
- Website analytics
- Communication services
- Website security and maintenance
We may also disclose information when required by law, court order, government authority, or legal process, or when disclosure is necessary to protect the rights, safety, or property of The Yuragi House, our guests, or others.
We do not sell or rent your personal information to third parties for their advertising purposes.
5. Cookies & Website Analytics
Our website may use cookies and similar technologies to provide a better browsing experience. Cookies are small files stored on your device that help websites remember certain information and understand how visitors interact with them.
We may use cookies to:
- Keep essential website functions working
- Remember certain preferences
- Understand website traffic and usage
- Improve website performance
- Monitor website security
- Identify areas where the website can be improved
Some third-party services integrated into our website may also use cookies or similar technologies. You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.
6. Data Security
We take reasonable measures to protect the personal information we collect from unauthorised access, misuse, alteration, disclosure, or loss.
We use appropriate technical and organisational safeguards based on the nature of the information and how it is used. However, no website, online service, or method of transmitting information over the internet can be guaranteed to be completely secure.
We encourage you to use secure devices and networks when submitting personal information online.
7. How Long We Keep Your Information
We retain personal information only for as long as it is reasonably necessary for the purposes for which it was collected.
This may include the period required to manage your booking, provide our services, maintain business and financial records, resolve complaints or disputes, comply with legal obligations, and protect our legitimate business interests.
When information is no longer required, we may securely delete or anonymise it where appropriate.
8. Your Rights & Choices
Depending on applicable laws, you may have certain rights regarding your personal information. These may include the right to:
- Request access to personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Request deletion of your information where legally permitted
- Withdraw consent where processing is based on your consent
- Object to or request restrictions on certain uses of your information
- Opt out of promotional communications
If you wish to exercise any applicable rights or have questions about your personal information, you can contact us using the details provided below.
9. Marketing Communications
If you have provided your contact details and where permitted by applicable law, we may occasionally send you information about our services, offers, updates, or other relevant communications.
You can choose to stop receiving marketing communications from us at any time by contacting us or using the unsubscribe option provided in the communication, where available.
Please note that even if you opt out of promotional communications, we may still send essential service-related messages, such as booking confirmations, cancellation updates, or important information about your stay.
10. Third-Party Websites & Services
Our website may contain links to third-party websites, payment platforms, maps, social media platforms, or other external services.
Once you leave The Yuragi House website, the privacy practices of that third party will apply. We are not responsible for the content, security, or privacy practices of external websites.
We recommend reviewing the privacy policy of any third-party website before providing your personal information.
11. Information About Other Guests
If you provide personal information about another guest, such as a family member, friend, or travel companion, you should ensure that you have their permission to provide that information to us.
We may use such information only for purposes connected with the booking, guest services, communication, or other legitimate requirements.
12. Children’s Privacy
Our website is not intended to knowingly collect personal information directly from children without appropriate parental or guardian involvement.
If you believe that a child has provided personal information to us without appropriate consent, please contact us. We will take reasonable steps to review and address the matter.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, technology, or applicable legal requirements.
When changes are made, the updated policy will be published on this page along with a revised Effective Date or Last Updated date.
We encourage you to review this page periodically to stay informed about how we handle personal information.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us.
The Yuragi House
Bhimtal, Uttarakhand, India